AMVIC is Alberta’s automotive industry regulator and has the authority to look into automotive businesses and salespeople for breaches of the legislation that AMVIC enforces.
As a reminder, AMVIC can look into consumer complaints involving:
- New and used vehicle sales (including consignment),
- Vehicle repairs,
- Unlicensed businesses (curbers and backyard mechanics),
- Advertising,
- Legislated codes of conduct, and
- Refundable deposits.
There are, however, limitations to what AMVIC regulates in Alberta’s automotive industry. AMVIC does not regulate all terrain vehicles (ATVs), motorcycles or any off-road vehicles. This means that if you have a concern with your ATV, motorcycle or off-road vehicle, you need to take another route. In Alberta, ATVs, motorcycles and off-road vehicles are regulated by a shared group of provincial ministries, law enforcement agencies and local municipalities.
If you have a concern with an automotive or service and repair business in Alberta, you can file a complaint on AMVIC Online. Alternatively, you can file a complaint anonymously by contacting AMVIC’s partner, Crime Stoppers at 1-800-222-8477. Visit amvic.org for more information on filing a consumer complaint.