Service and Repair Course

AMVIC has developed an online course specifically for people who work in service and repair. The course has been updated to include automotive laws set out in the Oct. 31, 2018 update of the Automotive Business Regulation (ABR). The course is voluntary meaning it is available to anyone who chooses to take it but not mandatory.

It takes approximately one hour to complete and includes practice questions and quizzes. The course has four lessons, or modules, that cover the provincial laws that specifically apply to the service and repair industry. You get to work through real life scenarios and the laws that apply. The course also includes recommendations for best business practices and covers advertising regulations.

All you need to do is:

1. Registered salespeople may register and pay for the course through the AMVIC Online portal. *Be sure to select the correct course. The Service and Repair Course fee is $40.

Anyone else should email education@amvic.org with the subject “Service and Repair Course registration”

Please include:

  • your full name
  • preferred email address

Once you receive an email with your temporary password, you will then need to register and pay for the course through the online portal. Click “salesperson” then “manage your salesperson registration”. Enter the email address you provided along with your temporary password and click “login”. You will need to immediately change your password and security questions before registering and paying for the course.

3. Once payment is confirmed you will have 30 days to access to the online training. To access the course, a link is provided within the confirmation email automatically sent to you once payment is completed.

4. Once you successfully complete the course, you will receive a course certificate within 1-2 business days.

Internet Explorer 11 and an updated version of Google Chrome are recommended browsers. The course can be completed using a tablet. Do not use the internet browser Microsoft Edge. Do not use a mobile phone to access the course.

REMINDER: Once confirmed, registrants have 30 days to complete the online training. The link will expire after 30 days. Once expired, registrants must pay the full course fee to access the course again.

Questions? Email education@amvic.org. The account is monitored weekdays from 8 a.m.- noon and 1 p.m.- 4:30 p.m.

Test your knowledge!

It is an unfair practice to exceed a repair estimate by more than ________ to a maximum of _______ unless the customer gives express consent to the increase.

a. 20 per cent to a maximum of $200

b. 10 per cent to a maximum of $100

c. 10 per cent to a maximum of $1,000

d. 20 per cent to a maximum of $100

b. 10 per cent to a maximum of $100

It is an unfair practice to exceed a repair estimate by more than 10 per cent to a maximum of $100 unless the customer gives express consent to the increase before the services are supplied.