AMVIC by the numbers
As Alberta’s automotive regulator our mandate is to provide consumer protection in Alberta’s motor vehicle industry through mandatory licensing for motor vehicle businesses and salespeople as required by the Consumer Protection Act of Alberta, and to provide a fair marketplace for automotive consumers and businesses.
*Statistics are from Q1 and Q2 (April 1, 2019 – Sept. 30, 2019)
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All Categories1,272 * Complaints submitted to consumer services
Consumer services is the first point of contact for anyone who has an issue or complaint about an automotive business in Alberta. *Does not include abandoned complaints.
$1,290,254.05 in Alternate Dispute Resolution (ADR)
Received by 145 consumers through alternate dispute resolution with automotive businesses.
16 AMVIC peace officers investigating files across Alberta
249 investigation files opened
311 investigation files closed
71 charges laid against 17 businesses / individuals
AMVIC’s peace officers have the authority to lay charges against a business or individual.
0 Administrative Penalties totaling $0
A fine issued by AMVIC’s Director of Fair Trading (as delegated). Must be paid to the crown.
5 Director’s Orders
Issued to a business or individual who has contravened the Consumer Protection Act or regulations.
4 Undertakings
Voluntary acknowledgement of a contravention. Can only be offered if a bad practice (breach) has already stopped.
7,204 licensed businesses
Number of AMVIC-licensed automotive businesses in Alberta as of Sept. 30, 2019.
10,568 registered salespeople
Number of AMVIC-registered salespeople as of Sept. 30, 2019. Anyone who solicits, negotiates or concludes an automotive sale in Alberta must be registered by AMVIC.
6 educational bulletins sent to consumers
Subscribe to AMVIC’s mailing list.
5 educational bulletins sent to licensees
Subscribe to AMVIC’s mailing list.
1,909 Salesperson Registration Course successful completions
All AMVIC-registered salespeople must successfully complete this course in order to qualify for registration. The course covers the laws and regulations that salespeople are required to follow.
166 licensee inspections
Inspections help educate industry on legislative requirements.