AMVIC Code of Conduct - Alberta Motor Vehicle Industry Council

AMVIC can look into:

New and used vehicle sales (including consignment)
Vehicle repairs
Unlicensed businesses (curbers and backyard mechanics)

Advertising
Legislated codes of conduct
Refundable deposits

Common issues with the above may involve vehicle history information, bill of sale, liens and repair estimates.

Is your complaint regarding any of the following?

Private sales (except curbing)
Non-refundable deposits
Motorcycles
Manufacturer complaints
Changes to vehicle status (salvage, write-off)
Insurance matters

Finance companies
Vehicle parts or parts stores
Auctions
Quality of work (poor workmanship)
Warranty issues

Yes

No

AMVIC may not have jurisdiction to deal with every concern. Every individual concern is unique and will be reviewed and considered according to the facts and circumstances presented. Click on “ok, continue” to create an AMVIC Online account and file a complaint.

AMVIC does not have juristiction over these matters and is unable to look into the issue:

For complaints involving motorcycle, watercraft or ATVs, contact the consumer investigations unit at Service Alberta and Red Tape Reduction.
For manufacturer complaints, contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
For workmanship and inspections complaints, contact Apprenticeship and Industry Training (AIT).

Please click “go back” and then click on “other resources” for links and more information.