Repairing a vehicle

Did you know a licensed repair business cannot exceed an estimate by more than 10 per cent? And that 10 per cent increase can’t add up to more than $100.

That’s an example of one of the laws repair businesses are legally required to follow when you walk through the doors of an auto repair shop.

What else are repair shops required to do?  

  • If requested, provide a written estimate of the work or a written estimate of the cost of diagnostic work.
  • Get your consent in writing prior to beginning any work or servicing. If written consent cannot be provided, information must be recorded by the business including: consumer name, time and date, description of the work, estimated total cost of the work and how the authorization was given (via email, phone, etc.).
  • Get your consent before using rebuilt or salvage parts.
  • Get your consent before subcontracting repair work.
  • Offer to return parts removed from the vehicle.
  • Provide, in writing, information on the parts installed including if they are original equipment manufacturer’s parts or from another source and whether they are new, used or reconditioned.
  • Only represent that they have the ability to perform a specific service if they have the equipment, tools and expertise necessary to complete the work.
  • Get your written consent for any work that does not conform or exceed manufacturer standards if your vehicle is being rebuilt or restored.

AMVIC recommends consumers use the servicing or repairing a vehicle guide to remember what to ask for before giving the vehicle to the repair shop.

Before your next appointment:

Before you hand over your keys:

  • Get a written estimate and all promises in writing. Remember, a business can only exceed the estimate by 10 per cent to a maximum of $100. You must agree to additional service and added costs before the work is started.
  • Make sure that you keep copies of all documents you are given.
  • For larger repair jobs, it may be a good idea to compare prices among repair shops.
  • Ask about manufacturer, supplier or other warranty information and get all warranty documents in writing.
  • Ask if additional fees and charges apply and how much they cost.
  • Ask questions if you are unsure or don’t understand what you’re agreeing to.

Before you drive away:

  • Ask about manufacturer, supplier or other warranty information and get it in writing.