Contact Consumer Services:

Please use AMVIC’s online portal to file a complaint.

Have a question? Consumer services can be contacted directly at the below:

Email: Complaints@amvic.org
Phone: 1.877.979.8100 ext. 2002

Other Resources

Alberta Apprenticeship and Industry Training

  • Establishes training and certification standards for repair workforce.
  • Investigates complaints about unlicensed mechanics.
  • Investigates ratio of journeymen in shops, etc.

Alberta Courts

  • Poor workmanship.
  • Deposits.
  • Private sales.

Alberta Registries

  • Vehicle registration.
  • Vehicle Information Report – purchase the recorded history of vehicle.

Alberta Transportation

  • Changing the status on a vehicle such as salvage, write-off, rebuilt, non-repairable.
  • Out of province vehicle inspections.
  • Unsafe vehicles.
  • Vehicle inspections.

Canadian Motor Vehicle Arbitration Plan

  • Manufacturing defects.
  • New vehicle warranty.
  • Problematic new vehicles.

General Insurance OmbudService

  • Insurance dispute resolution service.

Insurance Bureau of Canada

  • Reporting insurance crime.

Insurance Council of Alberta

  • Equipment warranty insurance policies, e.g., extended warranty.

Law Society of Alberta Lawyer Referral

  • Lawyer Referral service is a program to assist members of the public in finding a lawyer who will provide the legal services they require. There is no charge for the first half hour interview.

Other legal-related resources: 

Privacy Commissioner of Alberta

  • Personal Information Protection Act (PIPA)
  • Access to Motor Vehicle Information Regulation (AMVIR)

Service Alberta

  • Motorcycles.
  • Parts stores.
  • Commercial trailers.
  • Vehicle auctions.
  • Credit disclosure issues.