AMVIC can investigate deposit-related complaints if there is evidence that the consumer was misled or there was an unfair practice.

Related:

Before handing over a deposit:

  • Consumers need to ask questions and make informed decisions before agreeing to a deposit.
  • Consumers should never have to give a deposit in order to test drive or negotiate a price for a vehicle. If there is no sales agreement, there should be no need for a deposit.
  • Always have a written sales agreement before paying a deposit.
  • Clarify the reason for a deposit. Is it a deposit or is it a down payment?
  • Make certain the sales agreement clearly states whether the deposit is refundable or non-refundable and under what terms and conditions.
  • Get a receipt for the deposit.
  • Consider using the deposit form