As Alberta’s automotive regulator our mandate is to provide consumer protection in Alberta’s motor vehicle industry through mandatory licensing for motor vehicle businesses and salespeople as required by the Fair Trading Act of Alberta and to provide a fair marketplace for automotive consumers and businesses.

*Statistics are from Q1 and Q2 of the 2017-18 fiscal year (April 1, 2017 – Sept. 30, 2017)

  • Meets or Exceeds Target
  • In Progress
  • Needs Improvement
  • Measuring

1,151* Complaints submitted to consumer services

Consumer services is the first point of contact for anyone who has an issue or complaint about an automotive business in Alberta.
*Does not include abandoned complaints.

Protect

$1,625,499 in Alternate Dispute Resolution (ADR)

Received by 160 Alberta consumers through alternate dispute resolution with automotive businesses.

Protect

62 Charges laid against 17 businesses / individuals

AMVIC’s peace officers have the authority to lay charges against a business or individual.

Protect

4 Administrative Penalties totalling $38,000

A fine issued by AMVIC’s Director of Fair Trading (as delegated). Must be paid to the crown.

Protect

20 Director’s Orders

Issued to a business or individual who has contravened the Fair Trading Act or regulations.

Protect

4 Undertakings

Voluntary acknowledgement of a contravention. Can only be offered if a bad practice (breach) has already stopped.

Protect

7,056 licensed businesses

Number of AMVIC-licensed automotive businesses in Alberta on Sept. 30, 2017.

License

10,462 registered salespeople

Number of AMVIC-registered salespeople on Sept. 30, 2017. Anyone who solicits, negotiates or concludes an automotive sale in Alberta must be registered by AMVIC.

License

6 educational e-bulletins sent to consumers

Subscribe to AMVIC’s mailing list.

Educate

19 educational e-bulletins sent to licensees

Subscribe to AMVIC’s mailing list.

Educate

1,589 Salesperson Fair Trading Act Course successful completions

All AMVIC-registered salespeople must successfully complete this course in order to qualify for registration. The course covers the laws and regulations that salespeople are required to follow.

Educate

181 licensee inspections

Inspections help educate industry on legislative requirements.

Educate