As Alberta’s automotive regulator our mandate is to provide consumer protection in Alberta’s motor vehicle industry through mandatory licensing for motor vehicle businesses and salespeople as required by the Fair Trading Act of Alberta and to provide a fair marketplace for automotive consumers and businesses.

*Statistics are from the first to third quarter of the 2016-17 fiscal year (April 1 – Dec. 31, 2016)

  • Meets or Exceeds Target
  • In Progress
  • Needs Improvement
  • Measuring

1,856* Complaints submitted to consumer services

Consumer services is the first point of contact for anyone who has an issue or complaint about an automotive business in Alberta.
*Does not include abandoned complaints.

Protect

$1,554,858 in Alternate Dispute Resolution (ADR)

Received by 181 Alberta consumers through alternate dispute resolution with automotive businesses.

Protect

46 Charges laid against 15 businesses / individuals

AMVIC’s peace officers have the authority to lay charges against a business or individual.

Protect

10 Administrative Penalties totalling $38,500

A fine issued by AMVIC’s Director of Fair Trading (as delegated). Must be paid to the crown.

Protect

27 Director’s Orders

Issued to a business or individual who has contravened the Fair Trading Act or regulations.

Protect

8 Undertakings

Voluntary acknowledgement of a contravention. Can only be offered if a bad practice (breach) has already stopped.

Protect

6,826 licensed businesses

Number of AMVIC-licensed automotive businesses in Alberta on Oct. 7, 2016.

License

9,761 registered salespeople

Number of AMVIC-registered salespeople on Oct. 7, 2016. Anyone who solicits, negotiates or concludes an automotive sale in Alberta must be registered by AMVIC.

License

20 educational e-bulletins sent to consumers

Subscribe to AMVIC’s mailing list.

Educate

26 educational e-bulletins sent to licensees

Subscribe to AMVIC’s mailing list.

Educate

2,416 Salesperson Fair Trading Act Course successful completions

All AMVIC-registered salespeople must successfully complete this course in order to qualify for registration. The course covers the laws and regulations that salespeople are required to follow.

Educate

344 licensee inspections

Inspections help educate industry on legislative requirements.

Educate