As Alberta’s automotive regulator our mandate is to provide consumer protection in Alberta’s motor vehicle industry through mandatory licensing for motor vehicle businesses and salespeople as required by the Consumer Protection Act (formally the Fair Trading Act) of Alberta and to provide a fair marketplace for automotive consumers and businesses.

*Statistics are from the 2017 – 2018 fiscal year (April 1, 2017 – March 31, 2018)

  • Meets or Exceeds Target
  • In Progress
  • Needs Improvement
  • Measuring

2,190* Complaints submitted to consumer services

Consumer services is the first point of contact for anyone who has an issue or complaint about an automotive business in Alberta.
*Does not include abandoned complaints.

Protect

$3,128,616.57 in Alternate Dispute Resolution (ADR)

Received by 236 Alberta consumers through alternate dispute resolution with automotive businesses.

Protect

78 Charges laid against 22 businesses / individuals

AMVIC’s peace officers have the authority to lay charges against a business or individual.

Protect

13 Administrative Penalties totalling $96,500

A fine issued by AMVIC’s Director of Fair Trading (as delegated). Must be paid to the crown.

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34 Director’s Orders

Issued to a business or individual who has contravened the Consumer Protection Act (formally the Fair Trading Act) or regulations.

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9 Undertakings

Voluntary acknowledgement of a contravention. Can only be offered if a bad practice (breach) has already stopped.

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7,089 licensed businesses

Number of AMVIC-licensed automotive businesses in Alberta on March 31, 2018.

License

10,399 registered salespeople

Number of AMVIC-registered salespeople on March 31, 2018. Anyone who solicits, negotiates or concludes an automotive sale in Alberta must be registered by AMVIC.

License

19 educational e-bulletins sent to consumers

Subscribe to AMVIC’s mailing list.

Educate

31 educational e-bulletins sent to licensees

Subscribe to AMVIC’s mailing list.

Educate

3,188 Salesperson Fair Trading Act Course successful completions

All AMVIC-registered salespeople must successfully complete this course in order to qualify for registration. The course covers the laws and regulations that salespeople are required to follow.

Educate

379 licensee inspections

Inspections help educate industry on legislative requirements.

Educate