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AMVIC Portal

AMVIC’s online portal where you can manage your business/salesperson licence or file a consumer complaint:

file a complaint through consumer services
search to see if a business is licensed or a salesperson is registered
apply/renew salesperson/business licence
salesperson course registration
licence, registration, course and sales levy payments by credit card

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Suite 303, 9945 - 50 St, Edmonton, AB T6A 0L4
P. 780.466.1140 | F. 780.462.0633 | Toll free. 1.877.979.8100 | Mon.- Fri. 8 a.m. - 12 p.m. and 1 p.m. - 4:30 p.m.

Calgary office (investigations only)
Suite 205, 10655, Southport Road SW
Calgary, AB T2W 4Y1
The Calgary office is not open to the public.

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Jurisdiction: complaint types

AMVIC can look into:

New and used vehicle sales (including consignment)
Vehicle repairs
Unlicensed businesses (curbers and backyard mechanics)

Advertising
Legislated codes of conduct
Refundable deposits

Common issues with the above may involve vehicle history information, bill of sale, liens and repair estimates.

AMVIC does not have authority to look into:

Private sales (except curbing)
Non-refundable deposits
Motorcycles
Manufacturer complaints
Changes to vehicle status (salvage, write-off)
Insurance matters

Complaints about finance companies
Complaints about vehicle parts or parts stores
Auctions
Poor workmanship
Warranty issues

AMVIC may not have jurisdiction to deal with every concern. Every individual concern is unique and will be reviewed and considered according to the facts and circumstances presented.

If you think AMVIC can look into your complaint, click on “Ok, continue” to create an AMVIC Portal account.
If your complaint cannot be looked into, click on “Go back” and then click on “other resources”.

Ok, continue