Industry standards inspections: additional COVID-19 safety precautions

| Industry bulletins

The COVID-19 pandemic has changed how many businesses operate and AMVIC was no exception. AMVIC continued inspecting businesses during the early days of the pandemic, however the inspections were conducted from a distance. Now that businesses are once again operating closer to a pre-pandemic manner, AMVIC has a plan in place to complete inspections with COVID-19 precautions in mind.

AMVIC follows the direction, advice and recommendations of Alberta Health Services with respect to COVID-19. New precautions to keep everyone safe include: inspectors are conducting the majority of the inspections from a distance, and are spending no more than 15 minutes inside an automotive business wherever possible.

What to expect during an inspection:

  • An inspection can take anywhere from an hour to an entire business day depending on the size of the business and if follow up is required. This will primarily be conducted off-site to follow current guidance from Alberta Health Services (AHS).
  • Inspections typically include an examination of sample transactions from the previous three year period, which must be made available to the inspector.
  • Documents examined could include, but are not limited to: Mechanical Fitness Inspections (MFAs), bills of sale, consignment agreements, repair invoices, banking records, vehicle inventory, payroll records and GST remittances.
  • An inspector will also review previous recent advertisements in multiple formats.
  • An inspector will request documents to be emailed to them.
  • Every effort will be made to conduct the inspection through telephone calls and emailed files, however taking files off-site will be utilized should the dealership be unable to provide all documents digitally as requested.
  • If the inspector deems it necessary to remove files from the site, a receipt will be issued for the files and provided to the automotive business.
  • Any files taken off-site will be returned within 30 days.

What are the outcomes of an inspection?

After the inspection has been completed, a findings letter will be sent to the business that outlines any compliance concerns found. Please see the industry standards policy, available on amvic.org, for more information.

The Consumer Protection Act gives AMVIC the authority to inspect all licensed automotive businesses in Alberta, including service and repair businesses. Inspections are a learning tool for businesses to understand the responsibilities in following legislation within a regulated environment. The business is often given a time period to correct issues identified from an inspection and then a follow up inspection is conducted to ensure any identified issues are remedied and compliance is met.