As Alberta’s automotive regulator our mandate is to provide consumer protection in Alberta’s motor vehicle industry through mandatory licensing for motor vehicle businesses and salespeople as required by the Consumer Protection Act (formerly the Fair Trading Act) of Alberta and to provide a fair marketplace for automotive consumers and businesses.

*Statistics are from Q1 of the 2018 – 2019 fiscal year (April 1 – June 30, 2018)

  • Meets or Exceeds Target
  • In Progress
  • Needs Improvement
  • Measuring

640* Complaints submitted to consumer services

Consumer services is the first point of contact for anyone who has an issue or complaint about an automotive business in Alberta.
*Does not include abandoned complaints.

Protect

$857,160.88 in Alternate Dispute Resolution (ADR)

Received by 92 Alberta consumers through alternate dispute resolution with automotive businesses.

Protect

22 charges laid against 4 businesses / individuals

AMVIC’s peace officers have the authority to lay charges against a business or individual.

Protect

4 Administrative Penalties totalling $14,500

A fine issued by AMVIC’s Director of Fair Trading (as delegated). Must be paid to the crown.

Protect

8 Director’s Orders

Issued to a business or individual who has contravened the Consumer Protection Act (formerly the Fair Trading Act) or regulations.

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1 Undertaking

Voluntary acknowledgement of a contravention. Can only be offered if a bad practice (breach) has already stopped.

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7,142 licensed businesses

Number of AMVIC-licensed automotive businesses in Alberta as of June 30, 2018.

License

10,384 registered salespeople

Number of AMVIC-registered salespeople as of June 30, 2018. Anyone who solicits, negotiates or concludes an automotive sale in Alberta must be registered by AMVIC.

License

8 educational e-bulletins sent to consumers

Subscribe to AMVIC’s mailing list.

Educate

4 educational e-bulletins sent to licensees

Subscribe to AMVIC’s mailing list.

Educate

899 Salesperson Fair Trading Act Course successful completions

All AMVIC-registered salespeople must successfully complete this course in order to qualify for registration. The course covers the laws and regulations that salespeople are required to follow.

Educate

106 licensee inspections

Inspections help educate industry on legislative requirements.

Educate