AMVIC is Alberta’s automotive regulator, enforcing consumer protection laws in automotive related transactions to create a fair marketplace in Alberta.
AMVIC’s consumer services team reviews all complaints submitted via the online complaint process and determines appropriate follow-up actions. In 2019 – 2020, the consumer services team reviewed 2,485 complaints.
AMVIC deals with complaints related to:
- Unfair practices from the Consumer Protection Act (such as exerting undue pressure onto a consumer)
- Curbing and backyard mechanics (illegal, unlicensed businesses)
- Bill of sale issues (such as fraudulent information or missing requirements)
- Lack of disclosure
- Dealership or automotive business advertising
- Reoccurring complaints
- Odometer rollbacks
- Failure to pay out on consignment agreement
- Misrepresentation of repairs
There are instances when a complaint falls outside of AMVIC’s authority. Some examples include:
- Manufacturer complaints, poor workmanship and warranty disputes
- Changes to vehicle status (salvage, write-off)
- Complaints about finance companies and insurance matters
- Parts stores
- Private sales (except curbing – illegal, unlicensed businesses)
- Vehicle registrations
If a complaint is outside of AMVIC’s authority, here are some other helpful resources a consumer can turn to:
- Vehicle registration.
- Vehicle Information Report; purchase the recorded history of vehicle.
- Changing the status on a vehicle such as salvage, write-off, rebuilt, non-repairable.
- Out of province vehicle inspections.
- Unsafe vehicles.
- Vehicle inspections.
CAMVAP helps consumers and participating manufacturers resolve disputes about vehicle assembly, material defects, and how the new vehicle warranty is applied through binding arbitration.
- Manufacturer warranty disputes.
- Defects in the manufacture or materials of the vehicle.
The Lawyer Referral service is a program to assist members of the public in finding a lawyer who will provide the legal services they require. There is no charge for the first half hour interview.
- Parts stores.
- Commercial trailers.
- Credit disclosure issues.
- Manufacturer advertising or financing complaints.
For even more alternate resources, check out amvic.org.
If you think your complaint falls under AMVIC’s authority, you can file a complaint online and AMVIC’s consumer services team will follow-up.