Service and Repair Course

The course is voluntary meaning it is available to anyone who chooses to take it but not mandatory.

  • Approximately one hour to complete
  • Course fee: $40
  • Includes practice questions and quizzes

AMVIC has developed an online course specifically for people who work in service and repair. The course is voluntary meaning it is available to anyone who chooses to take it but not mandatory.

The course has four lessons, or modules, that cover the provincial laws that specifically apply to the service and repair industry. You get to work through real life scenarios and the laws that apply. The course also includes recommendations for best business practices and covers advertising regulations.

All you need to do is:

1. Registered salespeople may register and pay for the course through the AMVIC Online portal. *Be sure to select the correct course. The Service and Repair Course fee is $40.

Anyone else should email education@amvic.org with the subject “Service and Repair Course registration”

Please include:

  • your full name
  • preferred email address
  • indicate which industry or category you most closely identify with:
    • RV repairs
    • Service/repair only
    • Consumer
    • Used sales and repair
    • New sales/ franchise and repair
    • Heavy duty repair
    • Recycling/Dismantling

Once you receive an email with your temporary password, you will then need to register and pay for the course through the online portal. Click “salesperson” then “manage your salesperson registration”. Enter the email address you provided along with your temporary password and click “login”. You will need to immediately change your password and security questions before registering and paying for the course. *Be sure to select the correct course. The Service and Repair Course fee is $40.

3. Once payment is confirmed you will have 30 days to access to the online training.

4. You can access the course through a link found under “registration history” under the education tab of the AMVIC Online portal.

4. Once you successfully complete the course, you will receive a course certificate within 24 hours.

*** Please ensure your browser is up-to-date. Some users have experienced difficulties using Internet Explorer, please try another browser such as Firefox or Chrome.

***DO NOT USE AN IPAD or smartphone to access course. Users have experienced significant functionality problems..

REMINDER: Once confirmed, registrants have 30 days to complete the online training. The link will expire after 30 days. Once expired, registrants must pay the full course fee to access the course again.

Questions? Email education@amvic.org. The account is monitored weekdays from 8 a.m.- noon and 1 p.m.- 4:30 p.m.

Test your knowledge!

It is an unfair practice to exceed a repair estimate by more than ________ to a maximum of _______ unless the customer gives express consent to the increase.

a. 20% to a maximum of $200

b. 10% to a maximum of $100

c. 10% to a maximum of $1,000

d. 20% to a maximum of $100

ANSWER (click here)

b. 10 % to a maximum of $100

It is an unfair practice to exceed a repair estimate by more than 10% to a maximum of $100 unless the customer gives express consent to the increase before the services are supplied.

Fair Trading Act, Unfair practices 6(2)(e)