Next to a home, a vehicle is
perhaps the largest purchase you will
make. Therefore, the most important step
in buying or leasing a car, truck or
recreational vehicle is to educate
yourself and become an informed consumer.
Taking the time to prepare for and
understand the buying process will get
you the vehicle you want at the terms
that are best for you.
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Finding a vehicle
that's right for you
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Before you visit
your dealer or leasing company it’s
crucial to establish what vehicle would
best suit your needs. Some of the points
you may wish to consider are:
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How much can you afford? Let
your budget dictate which vehicle you can
afford, rather than picking a vehicle and
forcing it into your budget
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Do you drive mostly in the city
or on the highway? Vehicle size and
comfort may be important.
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What kind of safety rating do
you expect? Each model has different
safety features and ratings.
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What kind of fuel efficiency do
you expect? Smaller, less powerful
vehicles generally get better mileage.
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Do you intend on keeping the
vehicle for a long period of time or
change every couple of years? Resale
value on models you are interested in
would be useful to research.
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Do you need space to accommodate
a family or to carry cargo? Again,
vehicle size and comfort may be
important.
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Is performance important to you?
Higher performance can be at the expense
of economy and roominess.
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Choosing a Dealer
or Leasing Company
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Dealers and
their sales representatives are
professionals able to make
recommendations to you based on their
experience and product knowledge.
Information you receive can be invaluable
in making the right choice. Here are some
things to consider when choosing a
dealer:
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Are staff courteous, helpful and
take the time to understand your needs?
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Is the business recognized as
having excellent customer service?
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Are there additional services
available (i.e., body shop, repairs,
etc.)?
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Is the business in a
well-maintained facility?
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Is the business licensed and
salespersons registered by AMVIC? Look
for the AMVIC symbol – ask to see
their license or registration.
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In Alberta, the
Fair Trading Act requires all
automotive dealers and repair facilities
to be licensed through the Alberta Motor
Vehicle Industry Council. In addition,
salespersons employed by these businesses
are required to be registered by AMVIC.
Now that you
have decided on a vehicle and dealer,
here are some points to keep in mind
before signing the sales agreement or
offer to purchase:
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A deposit may be required by the
dealer to initiate the transaction.
Should you leave a deposit, remember the
law does not require the dealer to
return your money if you change your
mind. Ensure you have “in writing”
whether a deposit is refundable or
non-refundable. Some deposits are
“subject to” certain conditions (i.e.
financing). If that is the case, have a
clear understanding of what the terms of
the conditions are.
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If you are financing, make sure
you are buying a vehicle you can afford.
If you are buying strictly on low monthly
payments, it is easy to end up with more
debt than your budget can handle.
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Pay special attention to the
details of your contract and ensure items
such as selling price, interest rate,
term of loan, freight & pre-delivery
inspection charges, documentation fees,
and taxes are clearly stated and agreed
to.
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Never sign a blank contract or
one that you have not thoroughly read.
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Make sure you are clear on what
repairs the warranty covers. Some dealers
will offer extended warranties that are
not normally through the manufacturer.
Carefully read the terms of these
warranties to ensure you are getting the
best value.
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Contrary to popular belief,
there is no “Lemon Law” in Alberta. A new
vehicle that has chronic problems should
be brought to the attention of the
manufacturer. If a mutually satisfactory
resolution cannot be agreed to, consumers
can call the Canadian Motor Vehicle
Arbitration Plan (CAMVAP at
1-800-207-0685) to see if they are
eligible to have their dispute arbitrated
by a neutral and independent
organization.
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If you have
decided on purchasing a used vehicle,
extra attention and caution is advised on
certain details. Used vehicles do have a
history; it is up to you to do some
investigative work to ensure you know as
much as possible about what you are
buying and from whom you are buying it.
If you are buying a unit privately
(through the newspaper) you may be at
risk of falling victim to unscrupulous
individuals often known as “curbers”
who sell vehicles on the pretence they
are selling their own personal vehicle.
Limit your risks of making a poor buy by
considering the following:
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Check the vehicle’s history by
getting a Vehicle Information Report
through Alberta Registries. This report
provides information about liens, the
number of owners and if the vehicle has
ever been written-off by an insurance
company.
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Ask to see service records and
ownership papers. If anything seems
suspect or if the seller is evasive in
answering questions, walk away.
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Have a thorough mechanical
inspection done by a qualified licensed
mechanic who is independent of the seller
(even if buying through a dealer).
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Buying a used vehicle through an
AMVIC licensed dealer and/or registered
salesperson provides some assurance that
the seller has accepted responsibility to
deal with customers in good faith and in
an ethical manner are outlined in the
principles of the Alberta Fair
Trading Act.
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A popular alternative to
purchasing a vehicle is leasing one. The
benefits of leasing are usually lower
monthly payments and driving a newer
vehicle more often. Familiarize yourself
with the leasing “jargon” to ensure you
understand your contract. Leasing can
have its disadvantages as well. Some
points to consider are:
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Additional charges may be levied
when returning the vehicle if there is
damage, excessive wear and tear, or
kilometres over the limits defined in
your contract - even on a “closed end
lease” where the residual value of the
vehicle is guaranteed.
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An “open-end lease” obligates
the lessee to pay the difference if the
actual wholesale value of the vehicle is
less than the value stated on your
contract. If the value is higher, you
would be paid the difference.
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Early termination of your lease
could result in substantial costs that
you need to be aware of. Ask your
salesperson for information.
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Leasing likely means you will
never have any equity in the vehicle.
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Monthly payments are subject to
G.S.T.
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The first lease payment and
deposits are usually required upon
delivery.
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“Full disclosure” is required on
leasing contracts. Your contract should
include: capitalized costs, capitalized
cost reduction (cash down), open/closed
end lease designation, annual percentage
rate, monthly payment, term, residual
value, excess kilometre charges, and
documentation fees.
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Buying a vehicle
privately
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Protect
Yourself From Curbers
If you are not buying from a
registered dealer, make sure you don't
become a curbers victim. Curbers or
curbsiders pose as private individuals
but are actually in the business of
selling poor quality, stolen, rebuilt,
odometer-tampered vehicles or vehicles
that still have liens. These fraud
artists sell damaged or defective
vehicles to unsuspecting consumers. Here
are three things to watch for:
Check the
Vehicle’s History
Insist that the seller provide
you with background on the vehicle that
you can independently verify, like the
name of the previous owner, vehicle
repair records, anything that tells you
the history of the vehicle’s ownership.
Don't sign the deal without it. If the
seller refuses to provide it, walk away.
Check the
Vehicle’s Registration
Make sure the vehicle you are
buying is registered in the name of the
seller. If it isn't, ask questions and
find out why. Otherwise, you may be
buying the vehicle from a curber.
Have your
Mechanic Check the Vehicle
Before you agree to buy the
vehicle, get an unbiased opinion from a
mechanic you trust.
Remember: If you buy from a
curber, you have nowhere to turn if
things go wrong. Don't take any risks –
avoid doing business with curbers. |